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Division Manager – Legal & Compliance Department

Job Scope :

Risk Management

Develop and implement comprehensive risk strategies to proactively identify, evaluate, and mitigate operational, compliance, and conduct risks across all business activities, with a strong focus on customer interactions, especially vulnerable groups.

Conduct thorough risk assessments and propose effective mitigation measures.

Monitor risk exposure metrics, analyze conduct-related risks, and recommend necessary adjustments to insurance policies and claims data.

Collaborate with internal teams to embed risk management protocols and cultivate a strong culture of compliance, ethics, and risk awareness throughout the organization.

Establish and maintain internal monitoring and controls in line with regulatory requirements, including annual conduct risk audits covering product design, advertising, sales practices, claims handling, and complaints.

Oversee Conduct of Business Risk Management, ensuring fair treatment in all customer service activities from product design to complaints handling.

Lead monitoring, audit, and internal control efforts, establishing robust systems with regular audits focused on conduct risk. Provide comprehensive risk and quality evaluation reports to leadership for strategic decision-making and continuous process improvement.

Compliance

Research, summarize, and disseminate updates from the Office of Insurance Commission (OIC) and the Office of the Personal Data Protection Committee (PDPC), including new regulations and industry news.

Complete KYC and Due Diligence forms, and manage Professional Indemnity (PI) certificate processes.

Maintain a centralized complaint register and oversee complaint handling to ensure regulatory compliance and resolution according to conduct-of-business standards.

Other Responsibilities

Maintain a centralized contract registry, ensuring timely documentation and compliance with regulatory filing requirements.

Prepare and archive supporting documentation for all company contracts to ensure audit readiness.

Follow up on the renewal of Power of Attorney (POA) for premium collection from life and non-life insurers.

Prepare POAs and supporting documents for regulatory filings or incident reporting.

Qualifications Required :

Qualifications:

Bachelor's or Master's degree in Risk Management, Insurance, Finance, Business Administration, or a related field.

5-7 years of proven experience in risk management and compliance, specifically as an Insurance Risk and Compliance Manager or in a similar role.

Experience with risk management software and tools.

Certifications such as ARM (Associate in Risk Management) are a plus.

Skills & Attributes:

Strong analytical and problem-solving skills, with the ability to evaluate complex data and provide actionable recommendations.

Excellent communication and interpersonal skills to effectively collaborate with various stakeholders at all levels.

In-depth knowledge of relevant laws, regulations, and industry standards related to risk management and insurance.

Proven track record in insurance risk management and compliance within a large organization is a significant advantage.

Ability to work independently and as part of a team.

Solid understanding of risk assessment techniques, insurance policies, and claim handling procedures.

Detail-oriented with strong organizational and time management skills.

Why Join Us :

At Lockton Wattana, we believe that people are at the heart of everything we do. Joining us means becoming part of a culture that values purpose, integrity, collaboration, and diversity guided by our core values:

Client Focus
We are committed to truly understanding our clients and providing solutions that make a difference. You’ll have the opportunity to co-create meaningful, innovative services that respond to real needs and build lasting relationships.

Empowered People
We trust our people to make responsible decisions and take ownership of their work. Here, you’re encouraged to think independently, act ethically, and grow both personally and professionally.

Caring Culture
We foster a warm and collaborative environment where people genuinely care for one another. You’ll be part of a team that works together, learns together, and celebrates shared success.

Shared Beliefs and Values
We honor differences in ideas, backgrounds, and perspectives, because we know that diversity is the key to innovation and sustainable growth.

Joining Lockton Wattana means more than just having a job. It’s about being part of a place where your voice matters, your values are respected, and your work creates real impact.

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