Insurance Claims Consulting
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First Response Advice
Lockton Claims Team are on 24-Hrs service as usual.
You can contact our team for each type of insurance claims via mobile phone and email below:
(Excluding Employee Benefit and Personal Accident Claims)
| NAME & SURNAME | MOBILE PHONE | TYPE OF INSURANCE CLAIMS | |
|---|---|---|---|
| Sakorn Sudsa-Ard | 08-1170-1912 | sakorn@lockton.com | Claims Director |
| Bongkot Laohaviroj | 06-5731-5046 | bongkot@lockton.com | Associate Claims Director |
| Manit Kaewkumnurd | 08-0456-5209 | manit@lockton.com | Motor Claims |
| Soraphol Jirananthraporn | 09-2261-9052 | soraphol@lockton.com | Motor Claims |
| Teerayuth Tongyoo | 08-1711-0694 | teerayuth@lockton.com | Motor Claims |
| Laliltip Khumsab | 08-9119-0513 | laliltip@lockton.com | Motor Claims |
| Niorn Hirunyasuth | 08-1822-1352 | niorn@lockton.com | Marine, carrier Liability, Inland Transit Claims |
| Pooriwit Hemyagat | 08-7189-5791 | Pooriwit@lockton.com | Marine, carrier Liability, Inland Transit Claims |
| Kanlawee Pitisom | 08-0550-2761 | kanlawee@lockton.com | Marine, carrier Liability, Inland Transit Claims |
| Pannapa Thepmahutsilp | 08-1987-5350 | pannapa@lockton.com | MedMal, D&O, PI,Trade Credit Claims |
| Krittayodh Suckhabuchaputthakhun | 08-1734-6461 | krittayodh@lockton.com | MedMal, D&O, PI,Trade Credit Claims |
| Nattaya Sophonpichet | 08-6787-8300 | nattaya@lockton.com | MedMal, D&O, PI,Trade Credit Claims |
| Siwach Khunnawatsiri | 08-1813-4437 | siwach@lockton.com | Property & Liability claims etc. |
| Wirada Chansawang | 06-1392-7644 | wirada@lockton.com | Property & Liability claims etc. |
| Boonyarit Thangtrakoon | 09-2261-9772 | boonyarit@lockton.com | Property & Liability claims etc. |
| Chutinun Sawettaphan | 09-2267-7589 | chutinun@lockton.com | Property & Liability claims etc. |
| Sunisa Suttawat | 09-0989-4652 | sunisa@lockton.com | Property & Liability claims etc. |
| Phanchita Boonyat | 06-1196-5959 | phanchita@lockton.com | Property & Liability claims etc. |
| Jakkrit Jesdangkul | 09-7115-8833 | Jakkrit@lockton.com | Property & Liability claims etc. |
| Chadaporn Kerdtong | 09-3943-3431 | Chadapornk@lockton.com | Property & Liability claims etc. |
| Puttasorn Lauhagonjanat | 08-7554-8811 | puttasorn@lockton.com | Motorcycle, Employee Bond claims etc. |
| Chuleekorn Phumsarai | 08-1457-1638 | chuleekorn@lockton.com | Motorcycle, Employee Bond claims etc. |
Insurance Claims Consulting
Expertise and support through every stage of the claims process.
Our Claims Philosophy and Approach
Claims service is the defining moment of insurance service and is of utmost importance. Our aim is:
– Ensure the prompt and professional investigation and resolution of loss / claims situation
– Ensure clients’ compliance with different insurance policy conditions, thus to ensure their interest under the policy is fully protected
– Ensure fair, reasonable and prompt claims settlement
We deploy a seamless approach in coordinating with all stakeholders in the claims management process including the clients, Lockton, Insurers and their service providers like loss adjusters, solicitors, rehabilitators, etc., thus to monitor the claims progress to the best interest of the clients.
Our Roles and Services
We represent our clients in managing the claims throughout the claims process and monitor the performance of the insurance companies and their service providers to ensure the claims are processed effectively and efficiently within reasonable timeframe.
Strategic and Advisory
- Review and design of the claims processing flow, system and practice
- Claims consultancy, advocacy and negotiation
- Statistical claims analysis for risk management and insurance renewal
Operational
- Provision of guidance and technical support in claims processing
- Attendance at regular / ad hoc claims meetings / site visits
- Regular monitoring of the claims progress and update to clients with claims reports
- Liaison with all stakeholders in the claims management chain to ensure the claims communication and documents flow are effective and efficient
Educational
- Provision of claims procedure manuals
- Delivery of claim procedure seminars / workshops
- Update on insurance related Statutory developments and legal regime
Claims Process
Claims Management Servicing Team
Equipped with insurance, engineering and legal professional qualifications, our claims servicing team members are experienced, dedicated and committed to serve our clients in claims management matters
List of required documents for insurance claims
- Fire, Earthquake or Water damage
- Incident report made by any related staff
- Incident/ investigation report made by security guards (if available)
- Photographs of incident location and of the property damaged
- List of damaged items with details/ descriptions contained i.e. name, type, size, quantity and price
- Payment receipt documents or documents showing cost price for stock
- Repair cost quotation indicating scope of repair work, labor cost and material supplies per unit
- Other related documents
- Breakage of building glass
- Incident report made by any related staff
- Incident/ investigation report made by security guards (if available)
- Photographs of incident location and of the property damaged
- List of damaged items with details/ descriptions contained i.e. name, type, size, quantity and price
- Repair cost quotation indicating scope of repair work, labor cost and material supplies per unit
- Payment receipts if the payment has been made to Contractor
- Other related documents
- Robbery / Theft
- Notification report to the police stating the lost or damaged property
- Incident report made by any related staff
- Incident/ investigation report made by security guards or a copy of security guard service agreement
- Official claim letter to the security guard service company (to maintain rights of recourse)
- Photographs of incident location and forcible/ violent entry
- List of damaged items with details/ descriptions contained i.e. name, type, size, quantity and price
- Payment receipt documents or documents showing cost price for stock
- Repair cost quotation indicating scope of repair work, labor cost and material supplies per unit
- Other related documents
- Bodily injury to third party
- Claim form
- Incident report made by any related staff
- Incident/ investigation report made by security guards
- Photographs of incident location, injured person (s) and injuries/ wounds
- A copy of the injured person’s ID card
- Original medical receipt (s)
- Original medical certificate (s)
- Other related documents
Our Experts
Sakorn Sudsa-ard
Director – Corporate Risk Service, Claims Department
- +66(0) 2635 5000 Ext.6400
Bongkot Laohaviroj
Associate Director - Corporate Risk Service, Claims Department
- +66 (0) 2 635 5000 (Ext. 6206)
