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Insurance Claims Consulting

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Lockton Claims Team are on 24-Hrs service as usual.

You can contact our team for each type of insurance claims via mobile phone and email below:

(Excluding Employee Benefit and Personal Accident Claims)

NAME & SURNAME MOBILE PHONE EMAIL TYPE OF INSURANCE CLAIMS
 Sakorn Sudsa-Ard  08-1170-1912  sakorn@asia.lockton.com  Claims Director
 Bongkot Laohaviroj  06-5731-5046  bongkot@asia.lockton.com  Associate Claims Director
 Chairat Wattanarat  08-1822-1537  chairat@asia.lockton.com  Motor Claims
 Soraphol Jirananthraporn  09-2261-9052  soraphol@asia.lockton.com  Motor Claims
 Niorn Hirunyasuth  08-1822-1352  niorn@asia.lockton.com  Marine, carrier Liability, Inland Transit Claims
 Chutinun Sawettaphan  09-2267-7589  chutinun@asia.lockton.com  Marine, carrier Liability, Inland Transit Claims
 Pannapa Thepmahutsilp  08-1987-5350  pannapa@asia.lockton.com  MedMal, D&O, PI,Trade Credit Claims
 Krittayodh Suckhabuchaputthakhun  08-1734-6461  krittayodh@asia.lockton.com  MedMal, D&O, PI,Trade Credit Claims
 Nattaya Sophonpichet  08-6787-8300  nattaya@asia.lockton.com  MedMal, D&O, PI,Trade Credit Claims
 Siwach Khunnawatsiri  08-1813-4437  siwach@asia.lockton.com  Property & Liability claims etc.
 Paradorn Ruampong  09-8248-6693  paradorn@asia.lockton.com  Property & Liability claims etc.
 Boonyarit Thangtrakoon  09-2261-9772  boonyarit@asia.lockton.com  Property & Liability claims etc.
 Chonticha Sumittrakij  06-3219-7894  chonticha@asia.lockton.com  Property & Liability claims etc.
 Wirada Chansawang  06-1392-7644  wirada@asia.lockton.com  Property & Liability claims etc.
 Phanchita Boonyat  06-1196-5959  phanchita@asia.lockton.com  Property & Liability claims etc.
 Sunisa Suttawat  09-0989-4652  sunisa@asia.lockton.com  Property & Liability claims etc.
 Puttasorn Lauhagonjanat  08-7554-8811  puttasorn@asia.lockton.com  Motorcycle, Employee Bond claims etc.
 Chuleekorn Phumsarai  08-1457-1638  chuleekorn@asia.lockton.com  Motorcycle, Employee Bond claims etc.

Insurance Claims Consulting

Expertise and support through every stage of the claims process.

Our Claims Philosophy and Approach
Claims service is the defining moment of insurance service and is of utmost importance. Our aim is:

– Ensure the prompt and professional investigation and resolution of loss / claims situation
– Ensure clients’ compliance with different insurance policy conditions, thus to ensure their interest under the policy is fully protected
– Ensure fair, reasonable and prompt claims settlement

We deploy a seamless approach in coordinating with all stakeholders in the claims management process including the clients, Lockton, Insurers and their service providers like loss adjusters, solicitors, rehabilitators, etc., thus to monitor the claims progress to the best interest of the clients.

Our Roles and Services
We represent our clients in managing the claims throughout the claims process and monitor the performance of the insurance companies and their service providers to ensure the claims are processed effectively and efficiently within reasonable timeframe.

Strategic and Advisory

  • Review and design of the claims processing flow, system and practice
  • Claims consultancy, advocacy and negotiation
  • Statistical claims analysis for risk management and insurance renewal

Operational

  • Provision of guidance and technical support in claims processing
  • Attendance at regular / ad hoc claims meetings / site visits
  • Regular monitoring of the claims progress and update to clients with claims reports
  • Liaison with all stakeholders in the claims management chain to ensure the claims communication and documents flow are effective and efficient

Educational

  • Provision of claims procedure manuals
  • Delivery of claim procedure seminars / workshops
  • Update on insurance related Statutory developments and legal regime

Claims Process

Claims Management Servicing Team
Equipped with insurance, engineering and legal professional qualifications, our claims servicing team members are experienced, dedicated and committed to serve our clients in claims management matters

List of required documents for insurance claims 

  1. Fire, Earthquake or Water damage
  • Incident report made by any  related staff
  • Incident/ investigation report made by security guards (if available)
  • Photographs of incident location and of the property damaged
  • List of damaged items with details/ descriptions contained i.e. name, type, size, quantity and price
  • Payment receipt documents or documents showing cost price for stock
  • Repair cost quotation indicating scope of repair work, labor cost and material supplies per unit 
  • Other related documents
  1. Breakage of building glass
  • Incident report made by any related  staff
  • Incident/ investigation report made by security guards (if available)
  • Photographs of incident location and of the property damaged
  • List of damaged items with details/ descriptions contained i.e. name, type, size, quantity and price
  • Repair cost quotation indicating scope of repair work, labor cost and material supplies per unit 
  • Payment receipts if the payment has been made to Contractor
  • Other related documents
  1. Robbery / Theft
  • Notification report to the police stating the lost or damaged property
  • Incident report made by any related  staff
  • Incident/ investigation report made by security guards or a copy of security guard service agreement
  • Official claim letter to the security guard service company (to maintain rights of recourse)
  • Photographs of incident location and forcible/ violent entry
  • List of damaged items with details/ descriptions contained i.e. name, type, size, quantity and price
  • Payment receipt documents or documents showing cost price for stock
  • Repair cost quotation indicating scope of repair work, labor cost and material supplies per unit 
  • Other related documents
  1. Bodily injury to third party
  • Claim form
  • Incident report made by any related  staff
  • Incident/ investigation report made by security guards
  • Photographs of incident location, injured person (s) and injuries/ wounds
  • A copy of the injured person’s ID card
  • Original medical receipt (s)
  • Original medical certificate (s)
  • Other related documents

Our Experts

Sakorn Sudsa-ard
Director – Corporate Risk Service, Claims Department
Pannapa Thepmahutsilp
Senior Department Manager – Corporate Risk Service, Claims Department

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